Title:                       Administration Assistant

Location:                 Welsh Spitfire Museum

Responsible to:       Managing Director/Principal Trustee

Overall Purpose To provide support and assistance to members of the public,  Aviation heritage Foundation (AHF) volunteers, and other organisations.

Principal Duties and Responsibilities  Answering the phone and addressing the needs of the public.  Dealing with enquiries that come in via e-mail and mail.  Assisting the head office team with any administration duties seen as appropriate.  Writing letters to thank supporters for their donations using our database. Maintaining the supporters database.Monitoring website purchases.

What skills and attributes are required Excellent telephone manner and people skills.  Computer literate and comfortable with the main Microsoft Office tools, database, and e-mails.  Outgoing, friendly and proactive character  working as a group member and/or alone.  Good communication skills.  To use one’s own initiative but ready to ask for help when needed.

Volunteering Hours  The position requires someone to be in the office every day of the week but there is the opportunity for this to be a shared position; working a few mornings and afternoons a week. Timing is flexible but ideally we need the volunteer(s) to be in the office from 10am to 4pm. Comprehensive training will be provided.